When you visit the Mexican Certificates website, we collect your IP address, such as your browser type and the pages you accessed on our website. If you place an order all information provided to the company by customers will be held in strictest confidence, and Mexican Certificates has taken all such steps it deems reasonably necessary or appropriate to protect against improper or unauthorized access thereto.
Payment for our services may be accomplished through the use of any valid credit or debit card through the PayPal system. If you are a PayPal member you can also make the payment through your account. If your payment is made by credit card, the customer’s credit card account will be charged promptly upon acceptance of the order.
Shipping and handling:
The shipment method used will be DHL, FEDEX or UPS to any city place in the world. If you have a US P.O. BOX we will send the package via US. POST OFFICE “EXPRESS MAIL”, sinceDHL, FEDEX nor UPS deliver to P.O. BOXES.
If the customer does not have a copy of the record previously ordered, a search needs to be requested in the Vital Records Office where the record was registered, being variable and indeterminate the time that the search takes to be finished depending on each Vital Records office, therefore Mexican Certificates is not responsible for the time that the search takes or for the results. The published turnaround times are based on our past orders average.
If the record is not located within the 30 natural days after it was ordered, it is considered an nonexistent record.
Mexican Certificates guarantees that your order will be processed in the corresponding Mexican Vital Records Office no later than the next business day of submitted. All turnaround times depend on the Mexican Government Vital Records Offices; therefore, the published turnaround times are an average based on past processed orders. Our guarantee does not extend to the turnaround time in any type of service regular nor express.
Records with errors:
Mexican Certificates is not responsible for any errors in the records issued by the Mexican Vital Records Offices, as this information strictly depends on their confidential files and cannot be changed. Correction of Records with errors: If your record contains any type of errors, it is required that you personally request the clarification, correction or modification in the Mexican Vital Records Office where it was registered going to trail.
Orders submitted may be cancelled, but only by written notice via email. In case of cancellation without a reason we will charge a fee search of $59.00 USD.
We will make a partial refund of your money only if the results of the search performed by the Mexican Vital Records Office conclude the record is nonexistent, we will discount the fee search of $49.00 USD for birth certificates and $69 USD for death & marriage certificates and refund the rest of the money to the original payment method.
All inquiries should be in writing and submitted by e-mail to firstname.lastname@example.org. Mexican Certificates will only be responsible for its written response to any such inquiry.