HELP & FAQ
What is a certified copy?
A certified copy of a vital record is a document issued by the Mexican Vital Records Office (Registro Civil) in the city or town where the original document was registered. It’s an official document that contains the data from the original event, along with the seal and signature of the Civil Registrar which gives the validity to the record.
Can I use a certified copy for any legal or official purpose?
Yes; it can be used for any legal or official purpose, including legal proceedings, Immigration applications, Social Security, marriage, divorce, etc.
How much does the service to obtain a certified copy cost?
We charge $169.00 USD for each certified copy and a $50.00 USD shipping and handling fee via UPS, DHL or FEDEX. We also have other services like extra copy of the document $59.00 USD, Certified Translation $69.00 USD and Apostille $119.00 USD.
What happens if I don’t have a credit card?
Don’t worry, we accept other payment methods place your order and write it in the comments section and one of our representatives will call you soon.
What is the process to obtain a certificated copy?
Once you place your order we will send one of our authorized agents to the corresponding Vital Records Office in Mexico where your certificate was registered to obtain your record and we will send it to your home address via express.
What is the turn around time?
It depends on the type of certificate and State of registration however the average turnaround time is between 1-3 weeks to be delivered at your home address. If you are in a hurry, we have express service with a 3 to 6 business days turnaround time
Can you guarantee the issuance of my certificate?
Mexican Certificates guarantees that your order will be processed in the corresponding Mexican Vital Records Office the next business day of when it was submitted, however we can’t guarantee the location of your certificate since we don’t know if it´s registered in the Vital Records Office until our authorized agent requests the search and receives the results from the Mexican Government.
What happens if you don’t locate my certificate?
If available, we will send you a Record of Non-Existence issued by the corresponding Mexican Vital Records Office stating there is no record found with the information you provided us or we will partially refund your money
If you don’t obtain my certificate, will you give me my money back?
We will always do everything that is in our hands to obtain it; but if the certificate is Non-existent, we will give your money back charging only a fee search of $49.00 USD which is non refundable
What happens if I don’t have all the required information?
Don’t worry! We are experts at locating Mexican Vital Records. Place your order with the information you have, include N/A for the fields you don´t have and we will be glad to help you